Refund & Cancellation Policy
Jawelt Bay GmbH — AI Execution Services
Last updated: April 2026 · Version 1.0
Overview
At Jawelt Bay GmbH, we are committed to transparent, fair, and clearly defined terms for every engagement. This policy explains your rights and obligations when cancelling a project, and what you are entitled to at each stage of delivery.
Because our services involve significant upfront resource allocation — including team assignment, infrastructure setup, and sprint planning — our refund terms reflect the work invested at each stage.
Standard Payment Structure
Payment 1
50%
Due upon signing of project agreement, before work commences.
Payment 2
50%
Due upon delivery of agreed deliverables at project completion.
Custom payment schedules may be agreed in writing for larger engagements. Any deviation from the above must be documented in the project agreement.
Cancellation Terms by Stage
Before Work Commences
Within 48 hours of signing & deposit payment
If you cancel within 48 hours of signing the project agreement and paying the deposit, and no work has commenced, you are entitled to a full refund of the deposit (100%).
Cancellation must be submitted in writing to info@ja-welt.com with the subject line "Cancellation — [Project Name]".
After Sprint Has Started (Days 1–3)
After 48 hours, up to Day 3 of the sprint
If you cancel after work has commenced but within the first 3 days of the sprint, you are entitled to a partial refund of 50% of the deposit. The remaining 50% covers planning, team allocation, and work completed to date.
All work completed up to the cancellation date will be delivered to you.
Mid-Sprint Cancellation (Days 4–6)
Days 4 through 6 of the sprint
Cancellations during days 4–6 of the sprint are non-refundable for the deposit. The deposit is fully earned at this stage due to the substantial work invested.
All work completed up to the cancellation date will be delivered to you. The final payment (50%) is not due.
After Delivery
After deliverables have been handed over
Once deliverables have been handed over and accepted, no refunds are available. The final payment becomes due upon delivery.
If you believe deliverables do not meet the agreed specification, please refer to the dispute resolution process below.
Disputes & Non-Conforming Deliverables
If you believe that delivered work does not conform to the agreed specification, you must notify us in writing within 7 days of delivery at info@ja-welt.com.
We will review the claim and, where valid, provide corrections or revisions at no additional cost. We are committed to delivering work that meets the agreed scope.
Disputes that cannot be resolved amicably are subject to the jurisdiction of Düsseldorf, Germany, in accordance with our Terms & Conditions.
How to Cancel
To cancel a project, send a written cancellation request to:
Jawelt Bay GmbH
Kaiser Strasse 5, 40479 Düsseldorf, Germany
E-Mail: info@ja-welt.com
Subject line: "Cancellation — [Your Project Name / Invoice Number]"
Cancellations are effective from the date and time the written notice is received. Verbal cancellations are not accepted.
Eligible refunds will be processed within 14 business days of the confirmed cancellation, via the original payment method.